Refund policy
Last Updated: August 31, 2026
At Go Giggles, we want you to be happy with your purchase. If there is a problem with your order, please contact us and we'll do our best to make it right.
1. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, incorrect, or with missing items, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please provide:
->Your order number
->Your name and email address
->Clear photos of the product and packaging
->A short description of the problem
->A video when necessary to demonstrate a defect
After reviewing your request, we may offer a replacement, partial refund, or full refund, depending on the circumstances.
Please do not return an item before contacting us and receiving return instructions.
2. Wrong Item Received
If you receive a product different from the one you ordered, contact us within 7 days of delivery.
After verification, we will arrange an appropriate solution, which may include sending a replacement or issuing a refund.
3. Missing Items
If an item is missing from your order, please contact us within 7 days of delivery.
We may send the missing item or provide an appropriate refund after reviewing your request.
4. Lost or Delayed Orders
If your order has not arrived within the estimated delivery period, please contact us.
We will check the available tracking information and investigate the shipment. Depending on the circumstances, we may offer a replacement or refund.
Please understand that delivery times can occasionally be affected by customs, weather, carrier delays, or other circumstances outside our control.
5. Change of Mind
We do not accept returns or refunds for change-of-mind purchases, incorrect product/size/color selections, or products that the customer simply does not like, except where required by applicable law.
Please note:
->Return approval is not guaranteed.
->The customer may be responsible for return shipping costs.
->The product must generally be returned within 30 days of receiving it if we authorize the return.
->Products should be unused and in suitable condition for return.
->Do not send a return to any address unless we have provided return instructions.
->A return does not automatically guarantee a refund; the refund will be processed only after the return has been reviewed and approved.
This policy does not affect any consumer rights that cannot legally be excluded under the laws applicable to your purchase.
6. Baby, Feeding & Hygiene Products
For hygiene and safety reasons, certain baby products, feeding accessories, teething products, silicone products, and other products intended for direct contact with children may not be eligible for return once they have been opened or used.
If such an item arrives damaged, defective, or incorrect, please contact us so we can review the issue and provide an appropriate solution.
7. Order Cancellation
If you wish to cancel your order, please contact us as soon as possible after placing it.
We may be able to cancel an order if it has not yet been processed or shipped.
Once an order has been processed or shipped, cancellation may no longer be possible.
8. Refunds
Once your refund has been approved, we will issue it to your original payment method whenever possible.
The time it takes for the refund to appear in your account depends on your bank or payment provider.
If you have not received your refund after the applicable processing period, please contact us.
9. Return Shipping
If you need to return an item because it was damaged, defective, or incorrect, we will provide you with return instructions.
Please do not send products to an address without first receiving instructions from us.
For approved returns that are not related to an error or defect, the customer may be responsible for return shipping costs.
10. Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If an order cannot be delivered because an incorrect or incomplete address was provided, please contact us as soon as possible.
A refund or replacement may not be available if the order cannot be recovered because incorrect delivery information was provided.
11. Customs & Import Charges
International orders may be subject to customs duties, taxes, or other charges depending on the destination country.
Customers are responsible for complying with applicable import requirements and providing accurate delivery information.
12. How to Request a Return or Refund
Please contact us at:
📧 Email: gogiggles26@gmail.com
Use the subject line:
Return/Refund Request – Order #[ORDER NUMBER]
Please include:
->Order number
->Full name
->Email address
->Reason for your request
->Photos or videos, if applicable
We will review your request and contact you with the next steps.
13. Our Commitment
We review every return and refund request fairly and individually.
If applicable consumer-protection laws provide you with rights that are different from or greater than those described in this policy, those rights will continue to apply.